We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-15 Business days |
| Australia, New Zealand | 10-15 Business days |
| Central & South America | 15-20 Business days |
| Asia | 10-15 Business days |
| Africa | 15-20 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
I am delighted of my purchases, beads are all very beautiful and seem to be good, I can't certify it is really silver 925, but in any case, this seems to be a good quality jewelry, my photos does not make very well, i'm sorry , products are prettiest actually !! the package came China 10 days (6 working days !! fantastic !!) very satisfied of communication with the store, sold with small pockets all pretty it's all I think it seems to me a very good case, you can buy eyes closed at this seller to whom I put willingly of 5 stars everywhere !! I would stay buy in this store !!
And the stones, and the letter, and the sample is. Cute bead. The order was delivered in a month.
The product arrived along with other that I had placed in special plastic bags and sacchettini marked bamoer very lovely ideal if you have to make a gift. I took the C initial of my name and are very satisfied is beautiful. The store is kind and respond to questions immediately. The product has no time to arrive in Italy. Has the stamp S925. I have already purchased from this seller and the products are excellent don't rovinano or become dark. Are looking as good as new. Thank you so much. Ricomprerò definitely.
Perfect and super happy
I like it very much.
Very good quality! Recomand!
Very cute pendants. A little smaller in size than I thought. Beautiful, elegant. Liked.
The store is gorgeous in all directions
I ordered several charms. Come all with one order. Quick.
Quality at height, fast delivery, beautiful packaging
Beautiful! Shipment well secured, delivery by courier. Very good contact, recommend:-D
love it
Wonderful
ok
Very fast, 3 weeks
Wonderful Charm! All the details are worked out perfectly. Sample s925. Delivery to Moscow 20 days. Thank you very much to the store!
Seller made gift: pouch for gift.
Beautiful straconsigliato