We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-15 Business days |
| Australia, New Zealand | 10-15 Business days |
| Central & South America | 15-20 Business days |
| Asia | 10-15 Business days |
| Africa | 15-20 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
It's love and hate with it's ta store, some product comes and some don't, en ta Orden I have it in my hands, beautiful product and quality, the store communicates.
Very fast delivery. Product is absolutely amazing. Thank you so much Seller and thanks for the gifts. I recommend and I'll buy again. Best Regards.
very nice
Excellent quality! Graceful! Better than in the photo! The shop is wonderful. Fast shipping! I take not the first time
I love this store. Things always arrive very fast and everything beautiful. I already want to buy more.
great
IN fact even nicer.
Beautiful, large charm. arrived in 15 days. thank you. i recommend.
Charm woven month with pendants feathers, or a kind and original "dream catcher". Very beautiful charm, if i liked it-order, i think you will not regret it. Charm poured neatly, without excess in a pattern that resembles weaving knots. And the feathers are made in no less detail, the base of which is decorated with stones of light yellow, green and blue. All the rings are sealed and look very reliable. The size of the charm is good average, which is also pleased, i thought it would be smaller))) the sample of s925 and the production logo stand on the back of the central pen, this is silver (checked with sulfur ointment). Jewelry purchased here, have already proven itself))) i attach the photo and advise))))
Delivery for 14 days to kiev, received by mail, the goods correspond to the declared store.
Absolulety fabulous, fast delivery and excellent quality, thanks you.
Seller was very kind and gave fantastic customer service. Will purchase from again. High quality charms with lots of detail!!