We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-15 Business days |
| Australia, New Zealand | 10-15 Business days |
| Central & South America | 15-20 Business days |
| Asia | 10-15 Business days |
| Africa | 15-20 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Very nice and well made good material.
It is very beautiful, it shines, it looks polished and it brings s925 seal
the quality is very good, it looks like the picture
I love the details, looks good quality
Double-Up!
Very pretty!! As described! Hope this is really money🤞!
Iguala. Photo
The article arrived in time and form in Mexico. Very well packed, he brought with him a gift box and the pendant is very well made and detailed.
I was totally surprised, I liked it a lot!!!!
Chudovi! Crybaby gently. Duge is satisfied with the purchase
It's beautiful! Quality is excellent. It came very well packed and brings a bag to keep it. I arrive much earlier than I said.
As is in the description, but already having it in the hands fell short in the description is beautiful
A little smaller than I thought, but still very well processed. I love the charm. Was delivered very quickly
I threatened, everything comes well packed in the box
I love it comes in a very nice wrap just for a gift♥️
Cute product, I just received it so I don't know if it will change color, I hope not. It is very well made for the price
All beautiful and impeccable, super delicate, more beautiful than in the photo, I will buy more times from this seller.
Beautiful little dog! Gift box is very much appreciated from the seller. Do note that there's no silver chain, but it's ok since I have my own.
Garni and MIDI dogs. Came at one time in the city for the city. She walled up 2 Shob at the same time with panda earrings.
Really nice and well done! The size are exactly those I expected, I find it too cute!
Amo BAMOER, is a spectacular brand and excellent quality
lindo
Beautiful, perfect workmanship! Exceeded expectations!
Very beautiful.
The dog is wonderful, thank you very much to the store, all as in the opsania!