SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well done to buy it. It's pretty.
finally something real sterling silver 925 very beautiful
It took forever to deliver the order. The article is fine.
Stříbrný. nosím Ho denně a barvu nemění. Velmi pěkný praktický. Snadno se nosí. Dorazil of the 14 dnů. I Ct.
Super cool ring looks beautiful, recommend
A beautiful ring. Thank you)
My finger is a size 20 and it was right, even a 22/23 it fits because my mother was great too. Bought to test by size and loved, I will buy others for sure.
It's really beautiful! ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆
nice ring and fits well.
Cute! Has a 925 brand, I hope it is silver. Took 2 weeks to arrive.
The ring is great, very harmonious on the hand)) satisfied with the purchase.
Won in the country🥰. Duge is beautiful. To the next seller. My shield recommendation.
Beautiful ring, good quality. I’m in love with it.
Perfektní. Dá se rozšířit. Velikost je good. Vypadá přesně as in the obrázek. Pohodlný. Dorazil v krabičce. Ráda ZDE nakupují. Dorazil for čtrnáct dní. And recomend.
Beautiful, sophisticated ring. recommend! thank you.
I already bought this article and I'm delighted!!!!
I love this ring. Very nice. Unfortunately this is my second one 'cause some stones fell out of the first one...
thank y?
Beautiful
Just like picture. Perfect.
Lindo
Super nice! Beautiful! Delighted. Came in no time. Thank you so much to the store. I highly recommend it
The ring looks gentle and elegant, the purchase is satisfied. Delivery is very fast, in Rostov-on-Don came in 8 days. My order consisted of four jewelry, as a gift the store put beautiful earrings-jewelry. I recommend this seller. With the seller did not communicate, because. There were no questions, I put five for fast delivery.
The test is worth, the touch is smooth, solid, looks good. It lasted a long time, but all the delays were inside Ukraine.
Very beautiful ring! I hope it will be worn very well!