SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent just like the picture
I liked them and the exact size
i dont know if its real silver, but it is nice
The ring is slightly larger than I planned, so on the index finger
It takes only 13 days to arrive, in full Christmas. They are very nice and the store send one more ring of gift ade more than one bag to keep them. From the best sellers I 've found all this time. I don't know if the rings will be silver because until I use them any longer it won't look.
Very beautiful ring!
Beautiful ring. Seller recommend!
Bien
The inscription reads well, is well made and shiny
I have received the two rings within 17 days of placing the order. They're very good, the one in the letters the first word 'Never' is a little worn out and doesn't distinguish well but good. My size is 7 measuring my finger about 55 mm in diameter and fit ideal, only that the one with the stars is more detached (the two being the same size 7) but I wear the one with the letters below and it goes well. I recommend this store.
As always super fast shipping! Super beautiful products!!! Recommend shop and store!!! Dear bamoer, you are super!!! Thank you very much, dear bamoer!!! Thank you for the gift :)
The ring is very nice! It has the silver seal. He's perfectly working. The store is kind and formal. I recommend buying! Thank you so much for everything!
So pretty ~~
The parcel went to Mo a little more than two weeks. The ring is very beautiful, made neatly. It costs a test of 925. Thanks to the store.
Super!!!
Cool!
Cute ring! Super fast shipping, within 2 weeks in Netherlands.
I’m in love. Very satisfied. Very fast delivery. Recommend