SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality as always from bamoer
Great quality, good piece to gift, I was very pleased, I will purchase more pieces in the future
looks wonderful!
Very beautiful
It's very beautiful, and it looks really Silver, I bought it in the 11/04 and it arrived the 26/04 day, it took 16 calendar days to get home.
Very nice🥰
Very well packed in a nice gift box Very cute. To see how long it holds because it is very thin.
Excellent material, very nice perfect description! Highly recommended, it is perfect on a thin foot
I arrive very fast, it looks beautiful although a bit fragile. Brings rattlesnard that sounds every time I take a step.
Stunning item
A gentle bracelet on the leg, waiting for the summer))) orders were several, combined in one, as always, were attached bags for jewelry. Thank you very much to the store!
Goods consistent with the description. Bracelet Presents The Great. Czeka?em long, approx. 2 months durable shipping to Poland but op?aca?o to wait. Very good quality for this price. For bracelet was attached neat small bag. Wife is very satisfied. Recommend this store and thank you for the transaction.
The order came quickly. quality as described.
Only now do not touch anything., so as not to break the thickness of the chain.
It’s cute. It makes sound, but it looks nice
Very beautiful just a little too small for my leg zanios? for jeweler I hopes with will extend
excellent shopping to Oman and delivered before estimated time advisable to all Omani people because I trusted him
Platinum Platinum cuddly. Season winter is not easy navigation.
Super fast *****
Very nice bracelet. Consistent with the description. Pack well packaged, in addition I received decorative small, so boldly can give the bracelet as a gift. Recommend
Like always, wonderful jewelry! Thank you store!
Thank you! I buy not for the first time, very satisfied! Now I ordered 7 jewelry, everything corresponds to the description, plus-cute gift bags and thanks to the store for 2 attached gifts-2 pairs of earrings-Congo and carnations (in photo No. 2), very nice, seller recommend!
I like it.
Very nice bracelet anklet as always successful purchase
Just what is very delicate (thin), has very careful if not break. The funny thing is Q Ball low noise as agent walks plays as Bell.