SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful. Well true to size. I'm wearing days, really Silver.
It is a beautiful bracelet, it is indeed silver in terms of quality and weight is very similar to the original Pandora
Solid, beautiful and good quality.
Very nice!!! I have bought several clothes in this store and there is no doubt that it is silver that is sterling silver. 925... guaranteed
Lock is little tight
Excellent
Very happy with the purchase.
Is a bit rigid arrived however is pretty much exactly like the description in a month
Problems with the AliExpress standard shipping method in Mexico, reported as delivered, without it being real. Complaint was filed to the company. Maillamericas and fortunately solved, making the delivery.
Love the products! THE store is a cute! THE product arrives in Brazil with less than 30 days without being taxed! Second time buy! Not liked, cuz is half rigid. Seems to me who will not last so in my hand KKK
All of them are absolutely perfect. The store sent me a bracelet gift. Very nice quality!
I love it ? it feet perfectly. The store send me a gift
Very nice look and quality. Fast delivery. Thank u
The parcel came before the stated deadline, the quality is excellent, lock quality, put three bags and a gift, very nice)
Cuff very fine and well done in details. The store is a guarantee, arrived long before the estimated time. Recommend it.
pack in 16 days from ordering, high quality I highly recommend
Bracelet have previously for girlfriend bought, very satisfied with the bracelet and him now so therefore also for myself ordered! Also once again very good experiences with BAMOER. Called specifically therefore when this jeweler ordered. Am very glad there is now also a do! :)
good quality, good design, good price, wonderful delivery
Unfortunately, the bracelet came defective... opened a dispute... the store immediately returned the money... all five for honesty... i will order more...
I really liked everything, i'm happy with the goods! Very cool!!! Fully corresponds to the image! Thank you very much!!!