SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool ring😍, Size is appropriate
Cute ring. In the mix looks more interesting. 17.5 ordered 8 seller size. A little loose, but not critical. The 925 test is worth it. How long the BLEX will last, time will tell)
Love it very much
Beautiful ring. Makes a very nice little noise. Already comes with the box.
It's beautiful, if it's silver, the size matches the pandora's
Love it!!!
The delivery to the Dnieper is just mega fast. Came a ring in a box. It looks original, it cost a penny
Great Ring! Gentle, sophisticated. Let's see how it manifests itself))
Beautiful ring and very original .. fast delivery .. I recommend the shop and the seller
I recommend it.
The seller sent everything quickly. The product is neat and beautiful. Thank you very much
The ring is very cute. The size corresponds to.
The ring was matched. Garna yakiste. stand test 925.for my 15.5 rosmir, pidishov rozmir 5. shvidko was given and delivered in a new line. I recommend the product and the seller.
Super. The ring is thin. There is a sample, but did not check for "Silver". After a month of socks, the coating is not erased. I have not yet figured out what to combine it with-I don't want to wear it solo, it is very thin, and there are no suitable rings for him yet. But I definitely recommend for purchase-the pangs are loose, it looks cool
Very nice ring. I take from this seller for the second time) I have been wearing the first ring for more than a year and it is still perfect❤️ Thank you very much for such beauty
Beautiful, just like in the picture, excellent quality my new favorite in jewelry, arrived in a month, the number matches mexico's, I'll be back q order in this store
Buy regularly from this store. All items I received are of a high quality.
Beautiful ring, at 17,5 goes the 7th size
It's very elegant and fine. Hearts look tiny.
Very nice, I love it, size well, BUEAN quality with the price it has
This too is look size too greatly bought the nail sparingly hits to work is just back bought the ? ?
It's very nice thank you!
LOVE IT
The ring is very delicate and cute. The size approached.
So fast! Thank you)