SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful carnations!! Thank you very much!!❤️
Arrived in his box, I love it
Mega beautiful!!! I recommend
As soon as I arrived, I put them on, they are a real wonder, very wearable both to go out and to work, the great material does not hurt the ears
Very beautiful so much brightness, live are even more beautiful, I hope it is 925 silver as they say!
Very cute
Arrived ahead of schedule.
.....................................good........................................ .............
Garno wibladayut on the street, the product is a photo that I will describe, the delivery of the service, the room will be a car
Very good. Of good quality and termination. It took a long time but they arrived well wrapped, with their boxes to store them. I will repeat.
Very cute, they have a spectacular glow. I just thought they could be a little bigger, but just as well!
Beautiful
It's okay to have a body with metal allergy. It's pretty.
Big, beautiful
Very nice and strong, I love them.
Much bigger than I expected! They’re beautiful.
Exact description. Fast shipping. They're beautiful. Mark 925 on the nuts. They look expensive. Zirconia has an excellent shine. The diameter of the earring is 8mm approx.
Beautiful
Exactly like in photography, beautiful.
Order received. Everything's great.
Excelent
Beautiful earrings! I am very satisfied with your purchase! Przepi?knie packed in velour pouch with company logo. Cubic zirconia beautifully the glitters. I hope so will be. It is not my last purchase :)
Prefect
Cool, thank you
earrings actually look like the picture, they catch the lighting very well and the design adds just an extra.