SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Photos don't do you justice for how cute they are
Like the order very much. The seller and the store itself at the height! I have been ordering here for a long time.
Beautiful!!!
These earring are amazing! Both for day by day or a party with your hair done up, it shines so much and looks expensive. It is silver, so for me it is a jewelry. I’m very happy with my purchase, it arrived in Brasil in eight days! Amazing!!!
Really pretty. Arrived way earlier than I expected. Arrived to Japan in 6 days only. Quality too is really good.
Very beautiful and recommended to the 100
Very beautiful and recommended to the 100
They look great, they arrived quickly and if they have their s925 stamp. As something extra, they include a gift box and that helps a lot. Would only improve the appearance of the packaging, to avoid possible damage.
Very good product, excellent quality is really great quality silver and very fast delivery
My best earrings!!! As soon as I bought it, I wore it for several months practically without taking it off. Look stylish and expensive. Definitely recommend. They are over a year old, and the silver has not turned black like new ones.
I liked it very much.
is foarte frumosi
Super
Beautiful earrings, like silver. Thanks to the store.
Precious, maybe they should send it in a little box would look nicer, it is true that they send it with a velvet sachet, thanks I will buy again
Decoration of excellent quality. Seller recommend. We order not the first time.
Log delivery!!!!!!!!
Very nice, I reccomend. Thank you !
Beautiful
Cute. Silver? I don't think so. Very light. But they look good. Thank you for the gift!!!
Very cute, shiny, elegant earrings! Ordered 11.11, received at the Post 9.12, the track was tracked. Purchase satisfied. Thank you store!!
Thank you for the gift
Hello! Thank you very much for your goods! My girlfriend will be very glad to see it and she wishing good luck to you and your business! Thank you!
Very satisfied with my order, Thanks to the store’s reliability.
In appearance-everything, as promised! Quality will show time.