SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice ring, looks good and also in a beautiful packaging! Am Fat satisfied
Chudovye, shvidka delivery. Recommend
This is the seventh that I ask for are wonderful and I have not faded anything for years, they are authentic money
Fits good, my size left hand is 53 and number 7 is good with it. Nice summer ring pastel colors. I really like it.
Very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good
Are beautiful❤️
nice 🥰
In this store, all the super garnet. Me matched. In pawnzhn sriblo, in pawnbardi
It has arrived before time very well presented and of very good quality. I have bought several bamoer jewels and they have not disappointed me. 100% silver.
Hi the ring is like in the photo, what I realized about the size is that the 9 in China is like the 19 in Brazil and so in other sizes, adds 1 before and is the size of Brazil.
Very nice and comes with your gift box
It looks very nice, but it is big, take one size less
It is beautiful, it is the second I buy and it is very beautiful
well packed and it's so beautiful
Wonderful?
Ring Super very cute but delivery 2 months thanks to the Russian Post for "oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
The ring is super, beautiful, very gentle, I do not know whether there is silver or not, but 925 test is worth it. Made qualitatively, everything is neat and neat. I took on the sale of the 11th of November, for three hundred rubles, but there is a small minus in what went to St. Petersburg for two months, only now I received, mostly everything is fine. Also the store put a velvety pouch. Thank you.
The ring is cute, looks decent, the size matches. Maybe it's baby or for a young girl. But I wear, although not young at all
Better than I expected. Does not look like costume jewelry.
Useful , indeed
Super!
Ring very beautiful. Loved.
The ring corresponds to the description, so I do not attach the photo) I think for the summer it will be excellent!)) size 7 by 17,5 in my opinion is perfect;) about silver or not, I do not know, not a specialist, but the type of test is... Came fast enough
It is beautiful, pessoaltente much more beautiful, bought number 8 in Brazil is equivalent to number 18, great finish.
Very cute