SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are all perfect!!!
Very pretty I will definitely keep buying
They're very pretty.
ACIU uz prekes Labai grazius auskariukai tikrai Dar uzsisakinesiu pardaveja rekuomenduoju :)
Like all the products of this store, they are very beautiful and of excellent quality. The seller sent fast, but my country's mail took 3 months to deliver, which is not the seller's fault.
The earrings are just like the pictures. And the box has arrived in perfect condition too.
Beautiful, came in a box, each earring in a separate bag. Thanks to the store.
Earrings beautiful vivid.?
We are satisfied with very pretty high quality product. It was a pity that accessory bags were not included in the order. I will use it again.
Earrings compatible with description, look really ?licznie
They arrived perfectly, with box to keep them and also a gift. Thank you.
Cute seals, packed in box. 30 days shipping
Very cute, small but beautiful. I always trust this salesman. They come with gift box.
Earrings fully correspond to the description. Each in a separate package and in a box. With the store did not communicate, the parcel came quickly ordered 18.11 came 7.12.
I have ordered a set with a ring delivered after a month but it was worth waiting for. It was packed in a super-safe box and the cute cat earrings are absolutely stunning. I am very delighted. Seller is highly recommended.
ok
Ordered earrings 11.11.19, received 03.12.19. Earrings, as in the picture. Samples are worth. Small, neat. I took my daughter. Liked.
The goods came quickly, the earrings are very beautiful, cute, the test is worth it. Corresponds to the picture. Thank you.