SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The earrings are ideal, elegant and comfortable. The presentation is 10, it comes with your gift box. Highly recommended
The earrings are very beautiful. The earrings are my favorite three earrings
super fast delivery and very beautiful earrings
They are beautiful!, as in the photo, thank you!
Earrings itself charm, shine beautifully, love this store
Earrings are wonderful, live very beautiful, as if white gold. At first they seemed very small, but in the ears look elegant. Until I wore it, so to say whether it will be allergic to them, I can not. The clasp seemed not very strong, let's see with time. Track tracked. The coupon cost $6.
Beautiful and very gentle.
Beautiful ear ringing It looks good and the description is you to buy it.
They are very very beautiful. Exceeded my expectations!!
The goods are satisfied. Very beautiful earrings. Delivery is fast. Seller recommend well done. Silver
Beautiful, all pebbles are in place.
Beautiful, neat, in the ear sit well, came quickly. Thanks!
Just lovely, though a little weak fastening, but you can adjust a little, I like Very bright beautifully sparkle
Let's see how it will be worn. But wow's first impression!
Everything is great, as always!
Neat and cute
Quality and beautiful
Decoration of excellent quality. Seller recommend. We order not the first time.
Cool! Correspond to the photo and description! The pebbles sit securely, shine and sparkle in the light, the earrings are light, the clasp "clicks" and looks reliable, Silver! Even with the price-three/four times below the network then in general for nothing! One of my wow orders with Ali, happy! And yes, the store gave as a gift a bag for storing jewelry-thank you, Milota :) came quickly to Poland-2 weeks, sending was the same day.