SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice earrings, thank you
Good quality sparkling earring with good quality and arrive fast packed thanks
They are really beautiful, the photos do not do them justice, the front part and the inside part of the back have the diamonds set forward and in the photos it is not noticeable, I really liked that. I also liked the closure system quite a lot, it looks safe and there are no legs left that can be hooked and unintentionally opened. Are excellent.
Awesome earrings!!!🔥🔥🔥🔥🔥Thank you very much to the seller. Came quickly! I recommend for purchase!!!
The bags are Duye garni, all in the Ministry of Culture, all the pratsyu, garnoi-oakts, stabibka Garna, not vovki, came to the boxes, Garno packing, bought by a lot!
The best garni earrings, the Stones are the best to overflow on the Sonny, the rosmir yakraz and not the great ones, and not the little ones. Robots
On the Whiglyad Duzhe Garni, see otherwise Diamanti. Ale I I will not start here, if you want to give me a penny.
Good earrings, I am satisfied with the deputy and I recommend it before buying💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙
Garni earrings. Delivery of the Boul in time, packed in a gift box. Zotyubki good. I'm hassled. I didn't work with the store
Beautiful earrings. I thought they would be smaller, but they look great anyway. I already have jewelry from this seller and it's great for me.
The earrings came to be added to the shvidko, in the gifts of the box, the stones are Garno to sit. I spam earrings with an inventory, I did not spit with the store.
great product 👌. thanks again 😊
Very beautiful, high quality, very playing stones in the sun and in the evening. recommend.
Very cute, but very small. it does not match the ad photo in size, but the material is good ..
Beautiful earrings very good quality comes in a beautiful gift box
Wooow! I was surprised by the quality and how beautiful the arracadas are, they are of good size and the brooch is the maximum to ensure that they do not fall off, came with a gift box Seller's attention was great, always very attentive and kind Arrived in a short time
Very good quality
Good afternoon goods arrived very quickly ordered with coupon recommend shop good store quality good
good
good
Earrings of very good quality, went about 2 months.
Good afternoon goods arrived very quickly ordered with coupon recommend shop good store quality good
Perfect, as always in this shop. I bought several items and received several gifts: a Santa Claus, 2 rainbow and a flower pendant.
I bought it on seckill for 90 cents. Delivered quickly.
perfect