SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very pretty
It looks very nice, let's hope it doesn't get ugly, the truth is that I really like it
I love it. it matches my other ring.
I swear it is beautiful, I imagined it a little bit thicker, but still it is incredible, very good made and with the detailed patterns. I arrive in a super nice box. Arrived early Super recommended
The slaughtered one of the hours without marriage and poskozhen, good packed. I put on the quality of the team of the series, not even the same product and I recommend the store.
Beautiful
The Pebble is matched. Rozmir video pidishov. Viglyadak Duzhe Nicho and tenditno. Delivery shvidka
It is very well done, skinny and arrived in time and well packaged. The size I ordered is the one
I'll have a little ring, pretty, I came at one time with a gift box. All good, rozmir pidishov.
Stunning ring !!! Incredible value. Great purchase love itt
Very beautiful and elegant
Very cute and wine with gift box
It's 2nd time I ask for it I asked for it because the first one was lost but never lost its brightness excellent purchase Thank you seller
Cute
good quality, intricate pattern is great, especially for the price. satisfied!
It took a while to get here but its beautiful.
It is good quality than the photo. The delivery is quite fast.
I ordered the size 6, in the hope that it would fit the index finger, but the ring was smaller. Most likely I was wrong in dimensions. However, the ring itself is very cute and thin.
Very nice, although the size comes a little small. I always wear size 7 and it comes to me very fair.
The ring is thinner than I imagined and I think the size is smaller, but it's very nice.
I really like
Thank you!! Thin! Looks super. I ordered 18 size. On my ring 17,5 the ring slightly dangles, on the middle sits well, close
The ring corresponds to the description, on the finger looks cute, took 18 size, a little big, on the other finger. I'll probably order more.
nice
State of Mexico Tlanepantla Item arrived within estimated time with a recommended store gift bag Slight difference between the photo and the one that arrived acceptable