We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-15 Business days |
| Australia, New Zealand | 10-15 Business days |
| Central & South America | 15-20 Business days |
| Asia | 10-15 Business days |
| Africa | 15-20 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
escribed. Can only recommend. The shop also added two additional charms to my order including a set of fashion earrings on top. Thank you so much!
I don't know if they'll be sized like pandora's, but they're very pretty and look great, it is but that they are really sterling silver so that they will last for many years, because they are worth it. I'll keep buying as long as they keep up the same quality
Everything is OK ;)
Rapid shipment, the goods consistent with the description. Thank you for free shipping!
Excellent. Thanks for present!
Very beautiful
Very good quality charms. Was pleasantly surprised.
AMAZING!!! A true jewel! This is awesome, my favorite shop so far
Hermoso
I loved!!!
Ok
Charm is OK. Delivery was very fast. I didn't get gift box like others, only simple white box with logo.
Ordered 11.11, came 12.01, long enough. Beautiful charm, silver, glitters, details are very clear
One of the most beautiful charm I've ever seen.
everything is ok. beautifully made. suits my bracelet. shipping 3 weeks. good quality. thank you very much. great as a gift
Everything is ok and charm look like in the picture. In natural light it has color of the ocean, turquoise, in the artificial light it's a little bit green. It has silver hallmark S 925 and it came very fast. I'm very satisfied with my choice. Thank you, Seller!
very good
Perfect store. I order it again and everything is great as always. I love you Bamoer and I love these freebies. I already have a large collection and I'm addicted to you. This bead is beautiful. See you in next purchases. I greet you .