SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Earrings are very beautiful, attract attention. Look great, the test is only on the set, but the ears do not hurt. Look very advantageous.
The earrings are very cute. So that they fit you-measure the distance from the puncture to the narrowest place of the ear (about 2,5 cm), where the upper part should cling. The ring can be slightly extended or closed, but, of course, it will be safe to fit only 1 time. Stones sparkle pleasantly. Color of metal lemon shade. Sample only on fasteners. Look unusual. I advise.
So beautiful, and excellent quality! 😊✨️
Nice earrings. I like them. Arrived fast. Thank you!
Absolutely beautiful
A revelation. As always, I am happy with the purchase from this seller. The quality of the products has never failed me.
Beautiful!!! Equal to the ad, it looks very quality.
Nice earrings
Earrings came in a branded cardboard box, well packed. Earrings are gentle, beautiful, pebbles shine and look very nice on the ears!
A little bends
Earrings really liked! Look very neat and gentle, came up perfectly. Especially pleased with strong enough fasteners
I buy jewelry in this store. Great choice for every taste. The product is happy, in the sale of good discounts. The store put as a gift earrings and beads for the bracelet. Shop recommend.
Order received in two and a half weeks. Just like ours in the picture. It's beautiful in person. The long side is the left ear and the short one on the right. I'm taking him to a wedding.
Super)) I really like it, I do not know how it will be worn. The stamp with the break is only on the fastener. Not immediately approached the auricle had to redo a little, squeeze. The order is satisfied. I recommend.
Beautiful quality earrings, fast delivery, responsive store. I often buy in this store and i advise everyone.
Wonderful!
Needs to adjust the hook to make it fits in my ear
Everything is perfect
Beautiful product
Rewelacja
Excellent same as described. The only big earring is heavy and at the top presses the eyelet. If long wear
Not very convenient to wear.
Very cool. On the ears look great
Loved it