SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-15 Business days |
| Central & South America |
15-20 Business days |
| Asia |
10-15 Business days |
| Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For 17.5 ordered 8 manufacturer size. A little loose, but not critical. It looks very beautiful live, delicate and thin. The 925 test is worth it.
Beautiful everything in this store is real silver, a couple of years ago I have been buying from this seller is very responsible and attentive
Good quality of the materials, I arrive fast and of the correct measurement, I hope it lasts a long time and does not become ugly.
Almost twice as much for the loveheart band but, contrary to the photos, its not any wider, but it is thicker- loveheart band is on the right
A ring is matched. I took it for a gift, ale it is more like one for Donka
Delivery is close to two types. Chudova, yakisno vikonana. Came to the Garnet box. I'll go along, I guessed with rosmir.
Beautiful and I am sure it is money because I have not taken it off at all, work, house and it is perfect. A thousand thanks seller, arrived early.
Everything is as described. The product is of good quality. Recommend👍
Beautiful well defined I recommend it
Arrived earlier than planned. Has arrived in a very nice box. The measure is correct. It is just what I expected, it is the second that I buy because my daughter really liked the one that I bought for myself and now I have bought one for her. Happy with the purchase.
Beautiful and looks and feels good quality, so far everything is fine, thin and fits well
Cheap Tian I and I'm real!!!! I have a smaller egg than I thought, so I feel more cute, and it's not too gorgeous, so it's even more cute. I need to buy another ring in the store here.💗
Silver 92,5 product. It's really really nice ^ ^ I am satisfied with cheap and fast delivery. I need to buy other designs too! Thank you seller, please thrive ~~
Like it very much
The slaughtered one of the hours, well-packed without marriage and poshkzhen. Kilce garnet. Shop recommend.
I love it. I wasn't quite sure about the size as I wanted it for the ring finger, but I hit it right. It's a little finer than I expected, but hey, I still love it. These rings have a very good reputation, they are supposed to be silver... we will see how it is.
It has taken a short time, it comes in a perfect gift box. To see how it ages.
I have No complaints about the product is 100% silver, I have my kit to test the silver and it is real. The product quality is incredible. I leave it recommended!!
Earrings in stores here cost money. I buy several times so far that it is more luxurious and well-made, but most are satisfied Thank you dig a lot. I'll come back to buy earrings again ^ ^
The real thing is completely beautiful. It seems to be light and comfortable to wear! In the old days, I bought a little smaller 6 size 7, but the ones I bought with are good, but this is a little more relaxed. Like!? I want to buy 6 degrees in the future, put it on the other finger!
Buy regularly from this store. All items I received are of a high quality.
Beautiful
Excellent quality! Thank you!
All as in the photo. I ordered for the test, I liked it. I will order more.
Excellent)