SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful, delicate, well made, chic and looks Silver (despite not coming with the watermark). I loved it! Is great for those who have thin fingers in Brazil, my size is from 12 to 14. The little box he comes is cute too! :-)
Gorgeous lamb and I am convinced that it is silver because I ordered two more models from boamer and used in the sea they did not change color. I will always be his client without looking at other shops from here I was screwed. Thank you and good sales. For the next time you send me the box with the word BAMOER? THANK YOU
Top
Pretty ring, very plastic
Delicate and beautiful ring.
I 've been using it for 2 weeks and it didn't get ugly, it's very beautiful
Received in 9 days, thank you very much
Excellent just like the picture
Incredibly beautiful!!
Just a stunning ring! At 17 size perfectly without changing the diameter. Arrived weeks for 3 in the Moscow region.
Great. Shipping month
Original ring with wings, ordered more earrings, turned out just a super set. A good brand, already took a bracelet in this store. Quality is decent, as always. Took on sale 11.11. The store honestly sent the goods. The order came in a gift box and quickly enough to Kazakhstan. Thank you.
Ring arrived in good condition and is beautiful
Loved! The beads, rings and bracelet are wonderful! Are even silver and are a thousand times more beautiful live than in the pictures, am delighted with the store. Will buy more material no doubt!
Original, delicate ring. this is my 3rd order from this store. I will order more. thanks to the seller and Ali. Shipping 15 days. Everything is super!
The ring is beautiful. It's come very fast.
Very beautiful ring, comfortable. Size universal. Now one of the favorites
It's beautiful but its top is smaller than I thought
I bought two rings. Both are very beautiful. The ring with leaves is awesome, inside the cubic zirkonia, which beautifully shimmer. Heavy and the campaign is silver, there is a test. For the purchase of two rings put as a gift a set of yellow jewelry, thank you, nice. Pouch for jewelry was also as a gift))
Very cool ring, like silver. There's a test.
so cute