SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-15 Business days |
| Central & South America |
15-20 Business days |
| Asia |
10-15 Business days |
| Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have used them without removing them for anything for two weeks, I am allergic to metals other than silver or gold and these rings and bracelet so far still do not generate any allergies, only the delivery time was after the appointed date.
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I love the ring.
Excellent!💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🎁🎁🎁🎁🎁🎁🎁🎁🎁🎁🎁🎁🎁
Great quality, good piece to gift, I was very pleased, I will purchase more pieces in the future
As soon as I saw it in the app I fell in love and now that I have it physically I can assure you that it is one of my best purchases. Is beautiful and passed the magnet test. Buy it, you will not regret it!!
Everything came Complete very beautiful, they sent a gift of the very nice bags, I fully recommend this store I loved everything, and the best very fast shipping.
The color of the ring is as seen in the photo and good material.
Super quality. Beautiful looks Recommend👍
I wear for a week, and in the shower, and my dishes, there are no traces on the skin, the coating is intact. There is a trial. I took 9 size 18,5 fits well, not tight, there is room for easy swelling.
Excellent, very delicate and nice
I am wearing this as a thumb ring. I purchase to complement another star ring I wear. This would also be cute to wear as a mid finger ring!
Very nice rings, perfect finish Stamped S925 6 = 51/52 French
The ring is beautiful I have several of this seller. Are silver and are brilliant. I recommend it.
has 925 inscription, it fits sooo good 😍
Really very nice even if the stars in the photos seem bigger and more evident
All the money I have I have bought in this store. I recommend it 100% unbeatable price quality
I love it, it feels excellent quality and the stars look cute, I asked for size 7 and I fit very well
Everything is wonderful, as always with you😍
The cap is matched, T T T T s925
Excellent just like the picture
Perfect equals description. I love the two of you who buy me.
thank you. high quality. fast delivery
Very nice
Very nice and good quality.