SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bello
Delivery is fast, two weeks. Very beautiful, delicate bracelet, fully consistent with the photo and description. The length is specified with the closure. Recommend for purchase
excelente
Excellent article, is the 2nd I ask
Great, very good clasp. It looks very nice. I recommend. She came packed in a box.
Excellent interga
Super beautiful bracelet
Perfect! Just as pictured. I have ordered from this seller before and I am always satisfied with their products
Cool👍I'm happy. The sample is worth.
Thank you for your speed and those Elegant boxes for bangles
Aprakstam atbilst un IR ?otu skaista. man Pat pat?k t?pat Bez papildus šarmi?iem. d?van? sa??mu šarmi?u-ozolu un bling, bling auskarus. aprice skaista bet pieg?de ?oooti ILGA. dab?ju LV Jau p?c pieg?des termi?a beig?m.
Beautiful
Beautiful
Great one
The bracelet looks good though the ball is plastic. He arrived very soon. Only three weeks
Thank you!
I liked the bracelet, the quality of the norms, when wearing it does not darken. On the girth of the hand 17 cm, took a bracelet 19 cm, everything came up, with charms looks great. Silver or not, fig knows, rather it's deep silver, but I still like it. Delivery to Chelyabinsk 1,5 months.
Everything got, everything is fine. Returned most of the money back through cashbackworld.ru
Super! I recommend! Very beautiful bracelet and cartoon. As a gift put earrings-rings and one cartoon-heart. I recommend this store!!!
Cool bracelet. Came quickly. As a gift put earrings rings and charm. Thank You
Gorgeous bracelet. The clasp is a little loose in its lock so I’m afraid we’re gonna lose it but it’s still in pretty good quality condition… Overall very pleased - and will order another bracelet in the future!! looks gorgeous!!!
Small, elegant and goodlooking piece. Great price value. My recommendations.
Very good quality... I really liked it. Almost like the original. Charmick adored as a gift
In appearance, everything is super
escribed. Can only recommend. The shop also added two additional charms to my order including a set of fashion earrings on top. Thank you so much!