SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-15 Business days |
| Central & South America |
15-20 Business days |
| Asia |
10-15 Business days |
| Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eksiswar.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's okay.
Good have giveaway make with wholesale straight specifed
Not as shinning as in the picture. But the quality have surprised me. My girlfriend is using it and liked very much.
Beautiful, shiny.
Perfect article according to the description, beautiful quality. I recommend this article and this store
Perfect
Duje garniy charm, sample it
Good quality. I recommend
Perfect keeps well and you can tell it's good
Excellent, very fast shipping to Bulgaria!
Great product (within a days leave a new feedback about being really Silver 925, if dark) the store is attentive and even sent me 5 gifts (bought 7 items). Recommend. Come with a little over 2 months, not paid the postal rate and tracking work properly.
Amo BAMOER, is a spectacular brand and excellent quality
Super greitas pristatymas.
nice
Very good looking exactly like in picture recommended
The beads are well polished, beautiful. I received velvet bags as a gift. Thank you.
Perfect I loved Very good quality
The charmick came very quickly I like silver or not I can't say but packed very well made neatly I am satisfied thank you
This beautiful and very detailed, more cute than the photo, attached real image, the photo does not do it justice
Nagyon szép, gyönyörű!😍Crush Igazi👌😍Gyors kiszallitas
The charm of the constellation Taurus is a heavenly jewel for lovers of astrology. With finely worked details that capture the beauty of this constellation, this charm is a miniature work of art. Perfect for those who were born under the sign of Tauro or for those looking for a connection to the stars, this charm is a charming addition to your jewelry collection.
Divine of all my taste, very fast shipping
Souhvězdí a znamení blíženci. Jen Škoda že je is a bit of nevýrazné. Jinak VŠE how the prodejce shows them off. And that's how he eats it pěkné. Dorazil to 14 dnů se sáčkem. And recomend.
This charm is too beautiful!! I bought it to give and I love it!! I recommend it 100% and it comes in all the zodiacal signs
Very cute!!! Order arrived fast and looks very good quality!!! I recommend it💯